A day in the life of Adam – Our Customer Account Manager
A day in the life of Adam – Our Customer Account Manager
Hey everyone, I’m Adam and I’ve been working for Reach for 2 years now. Although I’m a local lad I’m a huge Newcastle United fan (Don’t ask me how!) I used to have a season ticket but still go to games regularly. If I’m not watching Newcastle, you’ll find me spending time with my Mrs. or practicing yoga.
I’m the customer account manager so I manage and maintain relationships with all our web clients helping them out with anything they might need - from list cleaning to sending out their first campaigns. I also run the monthly ‘Every Message Counts’ workshop for local businesses who are interested in SMS marketing.
A typical day for me would be to deal with all new the new registrations from the website, reaching out to the client to see how they are looking to use SMS and give them an introduction to the platform. I also handle any incoming webchats and queries from existing clients to make sure their experience using Reach is the best possible.
We have a great work life balance here and a relaxed atmosphere in the office, we have good banter and that helps create a positive working environment. The flexibility of my job role means every day is different which is always challenging and always fun.
Hopefully, I’d have another role within Reach but if not, I’d have another job in the telecommunications industry.
A message from my wife telling me to go to the shop after work!
New customer? Register today and we will double the credits of your first purchase. But 10,000 credits, get 10,000 free. That's 20,000 credits for 1.6p a text.
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Hi, I'm Adam, Customer Account Manager at Reach Interactive, with a background in digital and international marketing. I love everything to do with digital technology and improving communication between brands and their customers.
Now you can see how effective SMS marketing is, why not put this to the test in your next business SMS campaign? To get you started we're giving away 10 free text credits when you sign up for an account and then double any text credits you purchase after that *T’s & C’s apply.
No matter what your budget is, we can find a price plan to suit your business needs.
