Client Case Study - MIND
Helping your business with hints and tips to get the best from SMS Marketing
Client Case Study - MIND
Helping your business with hints and tips to get the best from SMS Marketing
We text our customer informing them about their Initial assessment, session and group cancellations.
Reach Interactive made it possible for us to reach service users quickly and efficiently. Previously we would have to call everyone who is coming to peer support sessions, sometimes that would be up to 20 people. We only have 3 full time staff in the charity, so previously that would mean spending good hour of third of our staff just calling everyone. Now we can write one message and distribute it to as many people as we want – that is very convenient and invaluable for a small charity like us.
Reach Interactive have been recommended to us by someone.
The ability to reach with one message as many people as we need without spending time and resources on telephone calls.
Reports and ability to create templates.
Not at the moment.
Go for it – easy way to reach people and they will definitely read it (not like email).
User friendly web design, easy to use.
We don’t really have long term goals, as I mentioned before we use texting primarily to inform new service users about their upcoming initial assessment and inform them about cancellations. But even this is very very useful for such a small charity as ours.
So far I think you are meeting our needs completely. Thank you.
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